Robust Managed Services complement your skills and resources as you cope with change. MicroNet Managed Services (MMS) ensure resources you need – both human and technical – are in the right place at the right time. Our Managed Services support strategically gives you control and predictability into the equation.

Given the speed of innovation in technology, not all of our clients can expect to have all the technical resources they need in-house to run a successful organisation. Increasingly our clients rely on a range of sophisticated external services if they are to capitalise on new technologies for effective utilisation of infrastructure.

We see people as the critical success factor in bringing technology to work for our clients. When you engage with the specialist skills or our highly trained technical consultants, you will find that they complement the experience that is required. We aim to do so in a way that is seamless and working in partnership with you to understand your business and help to set and to achieve goals.

MicroNet Care

A single point of contact for support and maintenance services.

MicroNet Care provides a single point of contact for your networking support and maintenance solutions, with the comfort of knowing your service requirements are supported by enhanced expertise that you need. MicroNet uses sophisticated systems that deliver a standard of proactive and remote maintenance that is normally only experienced by large organisations.

 

We use the latest industry software, on our centrally managed console, to run a report on all our clients’ machines for virus or malware threats. Any machines that have not successfully quarantined these threats be investigated immediately by the support team.

 

In brief

·         Round the clock monitoring of your servers and critical systems

·         Installing patches and security updates

·         Check backups are successful

·         Managing firewalls and other security devices

·         Keeping anti-virus and anti-spam software up-to-date

Proactive thinking in all our processes

Proactive maintenance is standard across all our clients’ workstations and servers. To ensure your workflow is never disrupted, we use remote maintenance tools and schedule most tasks to run automatically out-of-hours.

 

Daily checks

We run an exhaustive list of systems checks first thing every morning in order to identify any problems with both our clients and our own infrastructure. With MicroNet you can rely on careful maintenance that goes well beyond the basics. 

Network Monitoring

We keep a constant vigil on your systems with tools that provide us early warnings and critical alerts or events, as well as logs for tracing faults. And we do this every day by using a range of remote management tools. That way we can respond to any early warnings or deal with actual problems before they affect your staff.

As a result, we can fix issues before they escalate, preventing your systems from crashing and avoiding costly downtime.

In brief

·         Daily predictive remote monitoring

·         Proactive support

·         Minimise downtime

Predictive monitoring

MicroNet will install predictive monitoring software on your PCs and servers and other core network devices to assist in providing proactive support.  This award-winning software monitors a wide variety of metrics and informs us instantly when any custom defined level is breached.

 

The human touch

So much IT support can now be done remotely that it’s easy to forget the value of having an engineer on the ground. So although we fix 90% of faults remotely and do all our proactive monitoring, we know it’s always useful for engineers to visit our clients’ offices from time to time.