| Feature | Benefit |
|---|
| Operating System Support Contract : covers PC, server and network operating systems in a flexible range of contracts to suit your needs. | Single first-line source of help for all of your operating systems. MicroNet can help to manage and reduce your overall cost. |
| Remote Support : our technical support staff can dial in to your systems and solve problems on your actual server(s) and desktops using remote control software and appropriate security permissions. | Drastically reduces fault resolution times and avoids major disruptions caused by software problems. |
| On-site Support : we provide a flexible arrangement that can offer ad-hoc response, regular scheduled visits or even a permanent engineer at your site. | An on-site presence can help you improve management of your systems in many ways and can cut fault resolution times. |
| Tailored Contracts : our flexible attitude means that you can purchase exactly the level of support that’s right for you. | Saves costs and improves system reliability. |
| Service Level Agreements : we commit to binding agreements and can offer a Service Credit regime to ensure high standards. | Peace of mind and a level of service that matches your budget. |
| Fixed Term Contract Options | Offer certainty of support and predictable costs. |
| Regular health check visits and scheduled maintenance options | Planned checkups to keep your systems running and minimise downtime. |
