arrow logo

24x7 GLOBAL
SERVICE DESK

About the service

MicroNet Service Desk offers fully managed, proactive support and monitoring beyond traditional service desks. Our dedicated team provides comprehensive solutions, including unlimited phone and remote support, 24/7 system monitoring, and out-of-office hours support. Our clients can contact us by phone or email for immediate access to an engineer & quick resolution. Minimise downtime and maximise productivity with our proactive monitoring and responsive incident management.

howitworks_img

How it works

Icon

MicroNet provides flexible, 24/7 IT support services that improve staff experience and productivity, while reducing costs.

Icon

Our certified engineers along with our APEX platform deliver exceptional responsiveness, accountability, and IT security.

Icon

With a range of support channels to suit individual working styles and requirements, we drive innovation and offer cost reduction solutions through our automation platform.

Icon

Addressing IT issues in a timely manner is crucial for maintaining smooth operations. Our dedicated team monitors your systems 24/7, using state-of-the-art tools to identify and resolve potential issues before they impact your business.

Icon

In the event of a security incident or technical glitch, our rapid incident response team is on standby, ready to mitigate the situation swiftly and effectively.

Solutions

Service Level Agreement (SLA) offers a 4-hour target for remote resolution, and an 8-hour target for onsite resolution

Help Desk provides unlimited remote support and skilled engineers with years of industry experience

Service Level Agreement (SLA) offers a 4-hour target for remote resolution, and an 8-hour target for onsite resolution

Help Desk provides unlimited remote support and skilled engineers with years of industry experience

Service Level Agreement (SLA) offers a 4-hour target for remote resolution, and an 8-hour target for onsite resolution

Help Desk provides unlimited remote support and skilled engineers with years of industry experience

With over 20 years of experience,

MicroNet provides flexible, secure and innovative IT support services to businesses of all sizes & industries, 24/7.

Contact Us arrow logo