MicroNet Help Desk goes beyond the traditional service desk – it is a fully managed Service Desk offering proactive support and monitoring. Our team of dedicated engineers and administrative staff provide a comprehensive solution that goes beyond just technical support; delivering real time and proactive support & monitoring, monthly reporting, regular housekeeping and on-going help to configure your IT infrastructure as your business needs.

MicroNet believes that at the heart of the reason for every successful organisation is the excellent Information Communications Technology implemented within a business. This is why we work closely with our clients to design an IT infrastructure that not only addresses your needs but also full fills your requirements in order to help your organisation prosper.

MicroNet has a range of services designed for various types of businesses, allowing a flexible and professional approach to IT support that is currently unrivalled in the industry. These services are constantly being updated and revised to fit well with businesses such as yours.

For our business, Remote Access has changed the way we work for our clients.  It has increased our productivity and has saved us and our clients on travel time.  You and your staff can benefit from remote access as well; whether you have multiple locations or have staff that can work from home, we can work with you to create a secure connection so you and your end-users can easily get to the files and software they need.

Disaster Recovery is the process of providing advanced business continuity for IT systems. Anyone who deals with IT systems on a daily basis will agree that IT has become increasingly critical to ensure the smooth operation of a company. Most small and large businesses these days prefer to spend a small amount of their IT budget on disaster recovery planning, with the aim of avoiding larger losses in the event that a business cannot continue to function due to loss of IT infrastructure and data.

MicroNet user support is delivered by a dedicated team of Service Desk engineers, providing telephone and remote support. This team is augmented by a highly qualified team of Field Engineers who visit client sites as scheduled or as need be, depending upon the client’s service. All MicroNet engineers are trained to communicate effectively with individuals at all levels of technical understanding.