OUR SECRET - MiServe

As part of your support contract you can choose to have regular site visits for Preventive Maintenance – these scheduled managed service days can prove invaluable, even for clients with an in-house I.T. department.

We will perform set checks on the system to ensure that everything is running as designed – these may include test restore from backup tapes; anti-virus and anti-spam updates; Microsoft Hot Fix and patch installation level; firewall configuration testing. These checks are often overlooked in the day-to-day running of the I.T. system.

Client I.T. systems are regularly verified and any problems can be identified before they cause major headaches. Managed Service time, at least in part, can also be used to analyse the way in which the network is being used and to suggest and implement improvements. This results in better working practices and an improved service to the network users.

 

MiServe Managed Services – Features & Benefits

Feature Benefit
Operating System Support Contract : Covers PC, server and network operating systems in a flexible range of contracts to suit your needs. Single first-line source of help for all of your operating systems. MicroNet can help to manage and reduce your overall cost.
Remote Support : Our technical support staff can dial in to your systems and solve problems on your actual server(s) and desktops using remote control software and appropriate security permissions. Drastically reduces fault resolution times and avoids major disruptions caused by software problems.
On-site Support : We provide a flexible arrangement that can offer ad-hoc response, regular scheduled visits or even a permanent engineer at your site. An on-site presence can help you improve management of your systems in many ways and can cut fault resolution times.
Tailored Contracts : Our flexible attitude means that you can purchase exactly the level of support that’s right for you. Saves costs and improves system reliability.
Service Level Agreements : We commit to binding agreements and can offer a Service Credit Regime to ensure high standards. Peace of mind and a level of service that matches your budget.
Fixed Term Contract Options Offer certainty of support and predictable costs.
Regular Health Check Visits and Scheduled Maintenance Options Planned checkups to keep your systems running and minimise downtime.
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