WHAT WE DO - Helpdesk

MicroNet Help Desk goes beyond the traditional service desk – it is a fully managed Service Desk offering proactive support and monitoring. Our team of dedicated engineers and administrative staff provide a comprehensive solution that goes beyond just technical support; delivering real time and proactive support & monitoring, monthly reporting, regular housekeeping and on-going help to configure your IT infrastructure as your business needs.

Unlimited telephone and remote support using our unique software we will monitor your systems 24/7, identifying problems before they because a service affecting issue. Contacting our Help Desk couldn’t be easier – either call or email for immediate access to an engineer. We offer 7 days a week “Out of Office Hours” support for clients who need it.

Service Level Agreement (SLA)

We operate strict target SLAs in order to give the best service to our customers:

  • 4 hour resolution target to support requests
  • 8 hour onsite target when faults are identified as non-repairable remotely

Help Desk features at a glance

  • Unlimited remote support
  • Access to a team of highly skilled and qualified technical engineers
  • Site visits available where faults cannot be resolved remotely
  • Proactive network management
  • Inclusive scheduled housekeeping site visits
  • System Monitoring
  • Software Support
  • Pre-Existing Issues covered
  • Monthly Reporting

We have monthly payment plans, designed to help you to budget more effectively. For a fixed monthly charge you can buy complete peace of mind – relaxing in the knowledge that someone is taking care of your business systems! Prevention is better than cure – and usually more affordable.

With this in mind we will provide you a free systems audit and report, making recommendations for improvements that suit your budget and business needs. With a rapid response time based on a tailored Service Level Agreement, your company can receive unrivalled support service and our costs are extremely competitive.

Key features of MiPlan include:

  • Unlimited Help Desk Cover
  • 24×7 Monitoring Services
  • Regular Server Maintenance
  • Highly Experienced Engineers
  • Next Business Day Guaranteed On-Site Support
  • Monthly Work Reports
  • Regular Health Checks

We will provide you with telephone and remote support during which time we will diagnose and troubleshoot your problem. If the problem can’t be solved remotely, we can arrange a site visit