We keep a constant vigil on your systems with tools that provide us early warnings and critical alerts or events, as well as logs for tracing faults. And we do this every day by using a range of remote management tools. That way we can respond to any early warnings or deal with actual problems before they affect your staff.
As a result, we can fix issues before they escalate, preventing your systems from crashing and avoiding costly downtime.
- Daily predictive remote monitoring
- Proactive support
- Minimise downtime
MicroNet will install predictive monitoring software on your PCs and servers and other core network devices to assist in providing proactive support. This award-winning software monitors a wide variety of metrics and informs us instantly when any custom defined level is breached.
The human touch
So much IT support can now be done remotely that it’s easy to forget the value of having an engineer on the ground. So although we fix 90% of faults remotely and do all our proactive monitoring, we know it’s always useful for engineers to visit our clients’ offices from time to time.