MicroNet user support is delivered by a dedicated team of Service Desk engineers, providing telephone and remote support. This team is augmented by a highly qualified team of Field Engineers who visit client sites as scheduled or as need be, depending upon the client’s service.
All MicroNet engineers are trained to communicate effectively with individuals at all levels of technical understanding.
Some clients opt for an All Inclusive contract, in which monthly fees are fixed. Others opt for Variable Rate agreements, where fees vary according to demand and usage. Overall, we aim for flexibility.
Others retain us to enhance an in-house IT function via our Complementary Service model. Beyond this, we tailor individual support agreements to suit individual clients and their organisational requirements.
Some want regular on-site visits included. Others do not. Some want our engineers to have remote access to user’s machines. Again, others may not need this facility. Some clients MicroNet to deliver first-line user support, designed to deal with issues that cannot be resolved via an initial call.
All-in-all MicroNet’s IT support service is designed around the needs of clients and their individual users. Our engineers, backed by the power of The MicroNet’s platform, deliver exceptional responsiveness and accountability.